Field Engineer – IT Accepting Applications

Why AUIB?

Diversity and Inclusivity: At AUIB, we champion diversity and inclusivity in every aspect of campus life. Our vibrant community is a tapestry of cultures, ideas, and dreams, ensuring a welcoming environment for everyone through fair and equal policies.

Competitive Benefits: AUIB offers competitive salaries, comprehensive health plans, and generous leave policies, ensuring the well-being and satisfaction of our staff.

Professional Development: With numerous opportunities for career progression and professional development, AUIB is the ideal place to enhance your skills and advance your career.

A Thriving Community: Our expatriate faculty and staff enjoy comfortable on-campus accommodations and a vibrant campus equipped with state-of-the-art facilities, including an expansive library, modern classrooms, and recreational amenities.

A Legacy of Excellence: Situated in Baghdad, AUIB is dedicated to reviving the city’s historic legacy of learning and culture. Joining AUIB means being part of a prestigious project envisioned by prominent figures in business, government, and education.

Job Summary: AUIB is seeking a Field Support Engineer – IT, dedicated to supporting AUIB culture of IT service excellence and creating an end-user-focused environment. This role is vital in ensuring that the needs of our students, staff, and faculty are met with the highest standards of IT support, following best practices and methodologies. The ideal candidate will prioritize user satisfaction, and contribute to a stable, reliable, and productive work environment. The ultimate goal is to drive IT support and service success, improving overall AUIB community satisfaction.

This postion reports to ICT Infrastructure Manager.

Job Location: AUIB Campus, Airport Road, Baghdad, Iraq.

Areas of Accountabilities: Main Activities :

• Provide 1st and 2nd line support for all end user devices and applications used within AUIB. This includes but is not limited to MS Office 365 suite, conferencing and collaboration systems, Microsoft SharePoint, and all end user devices and IT equipment.
• Ensure that incidents and requests are properly put/logged into our AUIB Online Portal, assigned, updated, tracked, and responded to in a timely manner and according to agreed standards and procedures (SLAs).
• Ensure end users are kept informed of progress and that corrective action is taken to avoid.
• Setup, configure, and perform day-to-day maintenance and administration of Windows systems.
• Ensure timely updates are recorded and maintained in the AUIB ITSM.
• Pass calls to the appropriate team if cannot be resolved by self and liaise with 3rd parties when appropriate. Follow up until resolved.
• Build, test and install desktops, laptops and printers and manage inventory within the asset management system.
• Complete tasks and projects to agreed deadlines keeping your manager updated on progress.
• Ability to learn new systems and applications, as necessary.
• Coordinate the customer support activities and monitor work requests related IT network infrastructure, phones, and TV cable.
• Additional responsibilities as required.

Minimum Position Requirements:

Bachelor’s degree in computer science or closely related Information Technology field.

Proven experience (3+ years) as Software developer with analysis, implementation and evaluation/ testing of Applications and their requirements.

Experience in the Education Sector would be a good plus

Competencies (Knowledge, Skills and Abilities):

• Knowledge of one or more areas of infrastructure and server technologies
• Knowledge of application and/or operating systems
• Knowledge of networking/telephony operating systems and monitoring and management applications
• Knowledge of system capacity planning
• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments
• Skill in installing and maintaining applications or operating systems or equipment
• Ability to define, analyze, and find solutions for difficult or complex problems
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
• Strong background in Microsoft Windows operating systems.
• Strong background in O365, Azure, Intune.
• Demonstrates understanding of troubleshooting Windows Server issues.

Application Requirements for Positions at the American University of Iraq—Baghdad

To be considered for any role at the American University of Iraq—Baghdad (AUIB), applicants are required to submit the following documents:

• Cover letter: This should detail how your skills and experience align with the specific requirements of the position you are applying for.
• Resume/Curriculum Vitae: Please provide an up-to-date resume or CV.
• Identification: A valid national ID or passport is required for the application process.
• * Please note that applications missing any of these components will not be considered.

Shortlisted candidates:

If you are shortlisted for an interview, you will need to provide additional documentation:

• Educational transcripts and certifications must be translated into English.
• References: You must provide contact details for three references. These individuals should be those who have either worked with you or supervised your work.

We look forward to receiving your complete applications and appreciate your interest in joining our dynamic team at AUIB.

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