Clinic Receptionist – Interviewing

Why AUIB?

Diversity and Inclusivity: At AUIB, we champion diversity and inclusivity in every aspect of campus life. Our vibrant community is a tapestry of cultures, ideas, and dreams, ensuring a welcoming environment for everyone through fair and equal policies.

Competitive Benefits: AUIB offers competitive salaries, comprehensive health plans, and generous leave policies, ensuring the well-being and satisfaction of our staff.

Professional Development: With numerous opportunities for career progression and professional development, AUIB is the ideal place to enhance your skills and advance your career.

A Thriving Community: Our expatriate faculty and staff enjoy comfortable on-campus accommodations and a vibrant campus equipped with state-of-the-art facilities, including an expansive library, modern classrooms, and recreational amenities.

A Legacy of Excellence: Situated in Baghdad, AUIB is dedicated to reviving the city’s historic legacy of learning and culture. Joining AUIB means being part of a prestigious project envisioned by prominent figures in business, government, and education.

Position Title: Fulltime Clinic Receptionist

Location: Baghdad, Iraq
Department: AUIB Clinic
Reports To: Clinic Manager

AUIB is committed to fostering academic excellence, innovative research, and community engagement. Our on-campus clinic provides exceptional healthcare services to our students, faculty, and staff. We are urgently seeking a dedicated and efficient Clinic Receptionist to join our team and contribute to the health and well-being of our university community.

Position Summary:
The Full-Time Clinic Receptionist will serve as the first point of contact for patients visiting the on-campus clinic. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to manage multiple tasks efficiently. The ideal candidate will be responsible for ensuring smooth and effective clinic operations while providing exceptional customer service.

Key Responsibilities:

• Greet and welcome patients, visitors, and staff in a warm and professional manner.
• Answer incoming calls, schedule appointments, and manage the clinic’s appointment system.
• Verify patient information, including insurance details, and update records accurately.
• Assist patients with completing necessary forms and documentation.
• Maintain confidentiality and protect patient information in accordance with university policies and regulations.
• Handle patient inquiries and provide information about clinic services and procedures.
• Coordinate with medical staff to ensure timely patient flow and efficient clinic operations.
• Manage the clinic’s front desk, including checking patients in and out.
• Maintain an organized reception area.
• Assist with administrative tasks such as filing, data entry, and inventory management.
• Perform other duties as assigned by the Clinic Manager.

Qualifications:

• Bachelor’s degree: additional education or certification in healthcare administration or related field is a plus.
• Previous experience in a receptionist or customer service role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Proficient in using office software and medical record systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Attention to detail and a high level of accuracy in administrative tasks.
• Professional appearance and demeanor.
• Ability to handle sensitive information with discretion and confidentiality.
• Must be fluent in English and Arabic while other languages are an advantage.

Application Requirements:

To be considered for any role at the American University of Iraq—Baghdad (AUIB), applicants are required to submit the following documents:

• Cover letter: Detail how your skills and experience align with the specific requirements of the position you are applying for.
• Resume/Curriculum Vitae: Provide an up-to-date resume or CV.
• Identification: A valid national ID or passport is required for the application process.

Please note that applications missing any of these components will not be considered.

Candidates Shortlisted for an Interview:
If you are shortlisted for an interview, you will need to provide additional documentation:

• Educational transcripts and certifications must be translated into English.
• References: Provide contact details for three references who have either worked with you or supervised your work.

We look forward to receiving your complete applications and appreciate your interest in joining our dynamic team at AUIB.